Coronavirus (COVID-19) Booking Update
Updated: Dec 12, 2020
The UK has recently entered a period to try to get things moving again although progress is expected to be slow initially. To address some FAQ’s please find as follows:-
Our COVID Policy
Put simply we want our guests to have peace of mind, so if your stay is affected by the Governments COVID travel restrictions preventing travel or, this prevents us opening, then we will offer you opportunity to reschedule as we would like you to come and relax at the cottage and enjoy the local area or, a no quibble refund. We cannot be fairer than that
Please note if you book through one of the marketing channels they may apply their additional conditions so please check. However, if you book direct with us then this will is our policy. For more details please see below.
Holiday already booked If you have a stay already booked with us and it is at a future date post July 4th then based on current information we are planning for it to go ahead. However, should the Government tighten travel restrictions due to COVID resurgence, then your stay may need to be rescheduled or cancelled. If this happens, we will work with you to find the best solution. Please note if you have booked indirectly, whoever you made booking through may apply additional T&C although we are finding to date that all channels are being very flexible.
Planning to Book If you are thinking about visiting this area then good accommodation will be in demand so plan early. Reservations for 2021 are fully open. Our policy is, if for some reason the government introduce travel restrictions our COVID policy applies. So book with confidence and peace of mind. Our standard T&C apply for all non COVID matters.
Holiday Insurance We strongly advise all guests to take out holiday insurance. It provides peace of mind if you cannot travel for any other reason or Covid. Please note our Covid refund policy is for situations where the government lock down and prevent travel. It does not cover if a member of the party contracts Covid and cannot travel, the health situation is akin to say breaking a limb preventing travel. Health insurance would cover this eventuality. Please ensure you take out suitable insurance. We are unable to insure you booking for every health situation arising from covid.
Change of Circumstances If the reason you wish to cancel or reschedule is unrelated to Government’s COVID travel restrictions then our standard terms and conditions apply. We will try to accommodate requests where we can but please be comfortable with all T&C’s. Again this is where travel insurance may assist you if the reason for late cancellation is due to another issue covered by the insurance.
Channel Marketing If you are booking through Homeaway (VRBO), please ensure you check before booking with their additional T&C and be comfortable. Homeaway, have been very flexible during the epidemic but the policy will likely change as we come out of the crisis so please review. Unless you are booking direct if the channel applies charges these are non-refundable by us.
Questions If at any time you have questions please contact us and we will assist.
Thank you to all for understanding, keep positive, stay safe and we look forward to welcoming you soon.