Cancellation by You
Cancellations must be immediately notified to us and confirmed in writing. Bookings will be treated based on the reason for the cancellation, the length of time between cancellation and your holiday, and our ability to re-let the property, as follows:
1. National Lockdown – In the event of a national lockdown that coincides with your holiday, where you are unable to travel, and we are prevented from opening, you will receive a full refund.
2. Regional/Local Lockdown – In the event that the address given on the booking is put into Local/Regional Lockdown, rendering you unable to travel, and the period of restriction covers the period of your booking, you will receive a full refund. Please note that this applies only to the address given on the booking by the lead booker, and does not apply if an unidentified party member at a different address is unable to travel due to local lockdown.
Important, Please note - Your inability (or the inability of any, some, or all of your intended occupants) or disinclination to travel to and stay at your hired Cottage for any reason. This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, a call to jury duty, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at your risk and do not give rise to a right to cancel or to receive a refund unless we re-let the property, other than according to the sliding scale below. You are highly advised to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance then you are accepting responsibility for any loss that you may incur due to your cancellation.
It is the responsibility of the Lead Guest to acquire suitable travel insurance to cover their holiday, including Cancellation and Curtailment Protection Insurance. We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday. There are several suitable options which include cover for COVID-related cancellation (see below), or you can look for suitable cover on comparison sites such as www.gocompare.com. We are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially or have any formal relationship with any of these providers.
100% refund if you cancel at least 60 days before check-in. No refund if you cancel less than 60 days before check-in. If we can re-let the cottage then we will refund the payment minus our administration below. Guests are advised for the peace of mind to take out holiday travel insurance for unforeseen eventualities that the guest is responsible for.
Part Cancellations – If any person(s) in your party needs to cancel, this will not affect the total cost of your booking. In addition, no refunds are payable in the event that you cut short your stay.
All refunds will be subject to deduction of a non-refundable administration fee of £75 to cover our costs and third-party costs related to the cancellation and remarketing (these costs include our admin costs, re-marketing costs, bank fees, accounting fees, and agency fees or commission payments).
Cancellation by Us
If we (Kingshoath Cottage) have to cancel your booking for any reason, including a Force Majeure event, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, you will be refunded in full. This will be the extent of our full liability:-
(a) acts of God, flood, drought, earthquake or other natural disasters;
(b) epidemic or pandemic where the authorities have requested us to close;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom; (e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
(f) collapse of buildings, fire, explosion, accident, damage to cottage, failure of an appliance which we are unable to rectify i.e. boiler prior to your stay;
(g) any labour or trade dispute, strikes, industrial action or lockouts;
(h) non-performance by suppliers or contractors.