Do you take pets?
Sorry No. The cottage is guaranteed to be a pet-free environment so is suitable for people with pet hair allergies. We make no exceptions to this rule, this also applies to pet visitors brought by someone on a day visit are not allowed inside the cottage.
Cottage Occupation numbers?
Can I have more that 8 people at the cottage? In terms of staying occupancy, the answer is strictly no. The occupants staying at the cottage can only be 8 + 1 small baby (under 2) sleeping in a cot. Occupancy limits also extend to anyone seeking to pitch tents in the garden or putting a caravan or motor home on the drive these both will exceed the guest limit. If you need accommodation for 10 or 12 then please book the right size property as it will make for a more enjoyable experience for you.
With respect to visiting day guests, it is acceptable to have guests visit on the understanding that you will contact us first to discuss the reason, noise levels, and parking will be respected.
When can I arrive and check out by?
Check in is not before 4pm on day or arrival and check out is 10 am prompt on the day of departure. The reason for this is to allow the housekeeper to get in to prepare the house for incoming guests. Also we often have to use this period to conduct maintenance. We very much appreciate guests depart by 10 am so that the housekeeper can access and get on with the preparation. Tip, pack car nightbefore with everything not required in morning, save on the rush.
What is provided in the cottage and what do I need to bring with me?
This is of course a self-catering establishment, and as such, you look after all your own catering and toiletry needs. However, you will find essential supplies in the kitchen like seasonings, herbs, a little oil, vinegar, washing up liquid and dishwasher tablets, sugar, milk, tea, coffee, kitchen paper, foil, cling film, crockery, utensils etc. etc. Linen and towels are included. Further, a welcome basket is left to greet you.
There is a hairdryer located in master bedroom and, a converter plugs assuming previous guests have not accidentally taken with them.
Do I need a car?
We recommend that you have a car because, without it, you will miss out on seeing so much of the lovely countryside. However, if you are happy to be reliant on your feet, a bicycle or a taxi then it is perfectly possible to have a lovely relaxing holiday here as you can order your grocery shopping online. There are buses that can be access outside the Rose and crown but the bus service is a country one and is not very frequent i.e. 1 per hour. You will need to consult the time table. Trains run to Rye and you can get a taxi from Rye to cottage.
Can I order groceries to be delivered ?
Yes most if not all stores have or will deliver to the cottage.
What coffee makers do you have in the cottage?
For the coffee purest, we also provide a Lavazza Mio Mode coffee machine but you will need to bring with you the pods. These can be sourced via waitrose in Hawkhurst or Tenterden while en route or during your stay.
Which is the easiest way to the cottage if I am flying in?
For major international flights then either Gatwick or Heathrow. If you let us know when booking we will send you directions on how to find the cottage. There is a local small light airfield at Lydd. You can book flights to France from here which can be fun if you fancy lunch in Le Touquet. Flight takes 15 mins. For more details click here
Where are the nearest shops and restaurants?
There are various village shops in Northiam including ( Jempsons Local, Spar, Bakery, well stocked DIY store, and a fish and chip shop. Not far is Jempsons main store in the Rye road at Peasmarsh. In Sandhurst there is both a petrol station and another family run local store. In hawkhurst there is a range of shops including Waitrose and Tesco..
What if I have a question?
Call us and we will try to answer. Or you can email us. Full contact detail are provided with joining instructions.
What is the bed configuration?
In the main bedroom, the bed is king size wide although standard length ( so of you are tall this may not be bed for you). There is a bedroom with a double bed and a further two rooms with twins.
Do you accept Hen, Stag or single sex groups?
No to Hen, Stags or parting groups. Unfortunately, we have had some bad experiences with single-sex groups, party people but we recognise that not all people are the same. Please read the booking T&C.
Are Towels provided?
Yes towels and bed linen are provided.
Is there a dishwasher?
Is there a washing machine?
Yes washing machine, detergents and a mini tumble dryer
Is there a washing line?
Yes it runs between end of garage to the summer house. Look for the hook on the summer house near roof to connect line to. To use you pull line out from auto line holder, connect to hook on summer house then return to holder and tension the line around the grip/lock point. Please do not over tension as it will break the line and the whole unit will need replacing. The line is now read to use. When you fish please can you restore to as found.
Can you provide a Cot and High Chair?
Yes at the cottage is a High Chair in the hall utility cupboard. A travel cot is located in the Rose Bedroom cupboard. Blankets, etc are stored in the bottom of the second bedroom wardrobe.
Are there garden loungers?
Yes two located in the summer house on the wall. Please can you put it back in summer house when finished with? In addition, there is a patio set and other seating located in garden
Do you have a swimming pool?
No. It would be uneconomic to install and run for a house this size. However, there are swimming pools at Tenterden and Battle (open air). The one at Tenterden is good to drop teenage children off at, go shopping then pick up. They will be safe and have fun while you shop / relax. Or why not join them.
Is there a stereo?
Yes at Sony mini system located in the dining room.
Is there a TV?
Yes there are 3, main one in the lounge is a Smart TV (you can access your Netflix etc accounts as well as catch up), one in the dining room with a ROKU box, small one in master bedroom.
Is there a USB mobile charger socket?
Yes socket in the kitchen. Bring your lead.
Does the cottage have wifi?
Do you have a floor plan?
Yes, you can see a floor plan under the photos section of this website. It is not to scale but it gives you a rough idea of the layout.
What if I break something?
Assuming the breakage is insignificant i.e. a cup, plate, glass then all we ask is you let us know so we can replace the item, accidents happen. However if the breakage is more significant the client booking must notify the owner and is responsible to make good the damage.
Can the house be reached by Taxi?
Yes, if coming by train the nearest mainline station is Rye, which is 8 miles away. Buses run hourly but check time table. You can access taxi's from station or call them (google taxi Northiam or Rye). See our amenities page for contact numbers.
Does the cottage have a swing?
Yes however it is for the sole use of our younger guests and under the direct supervision of the guardian. Children should be supervised in the garden to ensure safety. Please ensure that prior to use an adult checks all toys/equipment and their suitability for the child and safety of the equipment. Adults must stay and supervise young children when in the garden / using equipment
Can I order groceries before I arrive?
We provide small starter amounts of things like salt, pepper, oil, vinegar, herbs, tea, coffee, sugar, and kitchen items like cling film, foil, kitchen paper; also a supply of dishwasher tablets. Most major stores i.e. Waitrose, Tesco, Morrisons, Co-op, all deliver to the cottage if you complete an on-line order.
Can I hold a party in the house?
Yes to a diner party for 8 that respects the house and the neighbours, otherwise sorry no. See booking T&C.
What if I have a complaint?
Clearly in addition to the booking conditions, if you have a concern or, are unhappy about something concerning the cottage we want to know and seek to redress whatever the concern is. Please call us in the first instance and we will seek to resolve.